Operations Manager

E2 CARS LTD

SOC code: 1222 Under Skilled worker Appendix

Salary: £42,000-£50,000 per year

E2 CARS LTD is recruiting a Operations Manager to develop operation strategies, manage client relationships and support the growth of its car rental and leasing services.

Key responsibilities

• Provide strategic leadership and oversee the day-to-day operations of the car rental and leasing business, ensuring efficient service delivery, operational performance and achievement of business objectives.
• Develop and implement operational strategies, policies and procedures to improve vehicle utilisation, rental efficiency, customer satisfaction and overall business profitability.
• Manage the company’s vehicle fleet, including vehicle availability, allocation, maintenance scheduling, servicing, MOT requirements, insurance, inspections and replacement planning to ensure operational efficiency and compliance.
• Prepare and manage operational budgets, monitor expenditure, analyse financial performance and identify cost-saving opportunities while maintaining high standards of service quality.
• Supervise and coordinate vehicle rental operations, including reservations, rental agreements, vehicle collection and return processes, customer documentation and the management of rental extensions.
• Recruit, train, supervise and evaluate operational staff, establish performance targets, coordinate staff responsibilities and implement professional development initiatives to maintain a productive workforce.
• Develop and maintain relationships with vehicle suppliers, leasing providers, insurance companies, maintenance providers and other business partners to secure competitive commercial arrangements and reliable service delivery.
• Ensure compliance with applicable UK regulations, including vehicle roadworthiness, insurance requirements, health and safety, consumer protection and data protection legislation, while maintaining accurate operational records.
• Monitor key performance indicators (KPIs), including fleet utilisation, rental revenue, vehicle downtime, operating costs, customer satisfaction and staff productivity, and implement corrective strategies where necessary.
• Oversee the implementation and improvement of digital booking systems, fleet management software, customer relationship management systems and other technologies to streamline operations and support business growth.
• Manage customer service standards, oversee the resolution of complex complaints and rental disputes, and establish procedures to improve customer experience and strengthen long-term client relationships.
• Identify opportunities for business expansion, corporate rental partnerships, long-term vehicle leasing arrangements and improvements to operational capacity, preparing recommendations and performance reports for senior management.
• Conduct regular operational reviews, identify potential commercial and operational risks, and introduce continuous improvement initiatives to enhance efficiency, service reliability and sustainable business development.

Candidate requirements

• Relevant experience in operations and management.

• Ability to analyse market research and sales performance.

• Strong communication, negotiation and organisational skills.

• Experience planning operation campaigns and managing client relationships.

• Ability to lead a team and report clearly to senior management.

Sponsorship available

Skilled Worker sponsorship is available for eligible candidates, subject to the role, agreed salary, working hours and application meeting the applicable immigration requirements.

How to apply

Please email your CV and a covering letter explaining your relevant experience and suitability to

recruitmente2cars@bemail.uk.

Use Operations Manager Application as the subject line.